Privacy Policy

Effective Date: January 1, 2025

Last updated: January 1, 2025

ZebraScale ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, software, and related services ("Services").

By using ZebraScale, you agree to the practices outlined in this Privacy Policy.

1

Information We Collect

We may collect the following types of information when you use ZebraScale:

a. Information You Provide

Account Information: Name, email address, company details, billing information, and login credentials.
Content You Capture: Voice recordings, video uploads, text inputs, and any materials you provide when creating or documenting processes.
Customer Support: Information you share when contacting us for help.

b. Information We Collect Automatically

Usage Data: How you use our platform (features accessed, interactions, and timestamps).
Device/Technical Data: Browser type, operating system, IP address, device identifiers, and cookies.

c. Information From Third Parties

We may receive data from trusted third-party integrations (e.g., payment processors, authentication providers) if you choose to connect them.

2

How We Use Your Information

We use your information to:

Service Delivery
  • • Provide, maintain, and improve our Services
  • • Create and deliver step-by-step SOPs and process documentation
  • • Personalize your user experience
Communication
  • • Communicate about updates and security alerts
  • • Provide customer support
  • • Send service-related notifications
Business Operations
  • • Process payments and manage billing
  • • Conduct analytics to improve performance
  • • Manage account security
Compliance
  • • Comply with legal obligations
  • • Enforce our terms of service
  • • Protect against fraud and abuse
3

How We Share Your Information

We do not sell your personal data.

We may share information only in the following cases:

Service Providers

With trusted vendors who help us deliver our Services (e.g., hosting, analytics, customer support, payment processing).

Legal Compliance

If required by law, regulation, or court order.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

With Your Consent

When you give us permission to share specific data.

4

Data Security

Our Security Commitment

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

Administrative

Access controls and staff training

Technical

Encryption and security protocols

Physical

Secure facilities and hardware

5

Data Retention

We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time (see Section 8).

You have the right to request deletion of your data at any time.

6

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide relevant features. You can manage cookie preferences through your browser settings.

Cookie preferences can be managed through your browser settings at any time.

7

Children's Privacy

Age Restriction

18+ Only Service

ZebraScale is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected information from a child, we will delete it promptly.

If you believe we have collected information from a child under 18, please contact us immediately.

8

Your Rights

Depending on your location, you may have rights under privacy laws (e.g., GDPR, CCPA), including:

Access & Copy

Accessing and obtaining a copy of your data

Correct

Correcting inaccurate information

Delete

Requesting deletion of your data

Restrict

Restricting or objecting to processing

Portability

Data portability

Withdraw

Withdrawing consent

Exercise Your Rights

To exercise your rights, contact us at [email protected]

9

International Data Transfers

Global Operations

Data may be processed internationally

If you are outside the United States, your information may be transferred to and stored in the U.S. or other countries where we operate. We will take steps to ensure appropriate safeguards are in place.

We ensure appropriate safeguards are in place for international data transfers.

10

Updates to This Policy

Policy Changes

How we handle updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of our Services after updates means you accept the revised policy.

We'll notify you of significant changes to this policy.

11

Contact Us

Questions About Your Privacy?

We're here to help with any privacy-related concerns.

Contact Information

We typically respond to privacy inquiries within 2-3 business days